Last updated: 20 October 2026
Our scripts are digital goods delivered instantly to your Cfx.re account. Because of that, refunds are limited to the cases below.
When we refund
- The script does not work and we cannot fix it. If a script fails on a supported setup (see its requirements) and we cannot fix the problem within 14 days of your report, you get a full refund.
- Duplicate purchase. If you bought the same script twice by mistake, we refund the second purchase.
- Wrong account. If the asset went to the wrong Cfx.re account and it has not been used, we refund or help move the purchase.
- Where the law requires it. Nothing in this policy limits rights you have under consumer law where you live.
When we do not refund
- You changed your mind after the script was delivered.
- The script works, but you expected a feature it does not list.
- The problem comes from another resource, a custom edit to our files or a setup outside the listed requirements.
- More than 14 days have passed since the purchase, unless the first case above applies.
Right of withdrawal (EU / UK)
At checkout you agree that delivery starts immediately and that you lose the 14-day right of withdrawal once the script is delivered to your Cfx.re account. This is standard for digital content and is shown by Tebex during payment.
How to ask for a refund
Open a ticket on our Discord (see the Support page) with:
- the Tebex transaction ID (from your receipt e-mail);
- the script name;
- what went wrong, with your server console log if it is a bug.
Approved refunds are paid by Tebex to the original payment method. The asset is removed from your Cfx.re account when the refund is made.
Chargebacks
Please contact us before opening a chargeback or PayPal dispute. A chargeback removes the asset from your account and may block future purchases from our store.